Amazing hotel which exceeded our expectations! Staff was super friendly and helpful, hotel is very close to several Metro/Subway/Bus stations and all reachable within less than 5min by foot, Shinjuku Station can also be reached by foot, 7/11 right underneath the hotel, everything you need is close by. Rooms are quite spacious and very clean. We had a super nice view on Mount Fuji on clear days.
Svenja
May 2024
The staff went above and beyond to meet our needs during our stay. My father had some health issues on the flight and the concierge manager helped us call emergency services to locate and schedule an appointment for him in Japanese the following morning. He spent over the 1 hour with us and even helped my parents book a last minute room. Truly exceptional service. Central location, spacious rooms, beautiful classic facilities! You will be extremely comfortable & happy with your stay here.
Lilliana
April 2025
The room was spacious and the view from our room was excellent. The breakfast was excellent. The choice of eggs was good, the fruit selection was a lot and all fresh fruits, and the choice of cold cuts and salad was excellent as well.
Polaad
June 2024
The room was very modern and I like the design of the shower glass next to the bed. It may not be to everyone's taste and may not be the best for a family, but I like the modern aesthetic. The view from my room was decent and the hotel lobby was large and elegant. I only stayed here one night so unfortunately I didn't get to see everything the hotel had to offer, but the staff was very friendly and accommodating. All staff I interacted with spoke excellent English and I was always met with a smile. Very polite, courteous staff overall.
Chad
May 2024
The hotel was clean, and the staff was extremely helpful. We checked our baggage in early and went to explore. When we returned that night, they had taken our luggage to our room, made the pullout sofa into a bed, and put my son's stuffed toy from a visibly open Nintendo bag onto the bed next to the pillow. The next day, they helped us with reservations for the airport shuttle. The breakfast buffet was a bit pricey relative to other food in Tokyo, but it was very good, and the staff in the restaurant was helpful and efficient. The hotel is walking distance from Shinjuku. We would definitely stay here again!
Clayton
January 2024
It was quiet. Not sure if it was because it was under renovation. The room that was offered had a great view, we could see people resting in the park and the sunset.
Jacintha
December 2024
perfect for first time visitor to Japan. easy access to Shinjuku station. all interactions with staff were 100%, very helpful and approachable.
Sarah
May 2023
spacious and very clean. I can tell the hotel is a bit old and somewhat outdated but the room is very comfortable. excellent staff. the location is fairly good.
Roman
March 2023
It’s a nice traditional hotel tucked peacefully 15 minutes away from the Shinjuku core. It is a clean and well maintained hotel. I like the modern decor of the room, and the well planned use of space. The Hyatt is next to the small park which I find my taking a lovely stroll each day. The overall experience of the hotel was great; however, they got some giltches in their service. For example, my room was not ready for check in 2 pm so I had to wait 1 hour for the room. It appears that I was not the only waiting for the late room. My room had two child bed setup when I enter for my kids but for some reason after I left the room to go out, the kids bed are clear and clean up which I find odd as they know I have two kids staying with me. Other than that, it’s a great hotel I would definitely come back.
Chi
May 2025
The view was amazing (paid extra for it). Restaurants nearby. 7-11 nearby. Family Mart nearby. Subway stations nearby. Professional, full service staff that speak multiple languages. Buffet breakfast was a full spread and worth every penny. Surprisingly quiet for being in the middle of Tokyo Shinjuku. Fantastic Chinese restaurant at the hotel that stays open until 10p.
John
May 2024
Reservations:
+1 (888) 385-8465